For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during a power outage.
To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – Mid-Rivers as your local Cooperative offers and maintains backup power for your home phones at no additional charge. Backup batteries are installed and maintained by Mid-Rivers as part of our standard voice service installation. The purpose of this notice is to share information with you about those batteries; you do not need to take any action, unless you are interested in purchasing a solar extender option as detailed below.
Mid-Rivers’ backup batteries allow you to continue to use your home voice services on a corded landline phone during a power outage.
Our backup battery does not provide power to any services other than voice. The backup battery powers the wall jacks that provide voice service. The backup battery does NOT power any other devices that may be connected to those jacks such as cordless phones, home security systems, medical monitoring devices and other equipment.
The backup battery should give you about eight (8) hours of emergency standby voice service. If you use your voice service sparingly during a power outage, the battery should last on standby power for longer than eight hours. Solar charging units capable of up to 24 hours of emergency standby can be purchased from Mid-Rivers upon request.
Your battery will send Mid-Rivers an alert if it is experiencing problems so that we can replace or repair it for you. We plan to replace batteries every five to six years to help insure continued operation and availability in the event of a power outage.