June 15, 2020 Update
With COVID-19 now entering our area, we have decided to close the drive-up windows at our Miles City and Glendive locations. We do not want to increase exposure risks for our customers or employees by passing cash and credit cards back and forth. Equipment may be returned and picked up at the door. Payments can be left in night drop box, or made online via SmartHub or through our Secure Payment line at 1-888-817-3862.
Thank you for your understanding as we work to protect your safety and the safety of those providing essential services.
May 26, 2020 Update
Due to the Phase 2 reopening limitations on gatherings of no more than 50 people, the lack of urgent issues or contested elections, and out of an abundance of caution and concern for members and employees, the Mid-Rivers Board of Trustees has voted unanimously to cancel the 2020 Annual Meeting.
May 20, 2020 Update
As Montana transitions to Phase 2 of the re-opening process, Mid-Rivers Technicians will begin entering customer locations as needed to provide services, including resuming Fiber to the Premise (FTTP) conversions and installations. Customers will be asked a series of qualifying questions prior to our technicians entering, and technicians will only enter if you are comfortable with them doing so (self-installation will remain an available option). Our first priority remains the health and safety of our customers and the employees providing essential services.
April 28, 2020 Update
MID-RIVERS ANNUAL MEETING POSTPONED
The Mid-Rivers Telephone Cooperative, Inc. Board of Trustees has decided to postpone the cooperative’s Annual Meeting of the Members, previously scheduled for May 28, 2020, until further notice due to the Coronavirus pandemic.
“Our primary focus is keeping members, customers, and employees safe and healthy, so we can continue providing essential services,” stated General Manager/CEO Michael Candelaria.
The Mid-Rivers Board will await further guidance from State and local health officials on Montana’s Phase 2 and 3 reopening plans before setting a meeting date. Members will receive official notice when a new meeting date is set.
April 22,2020 Update
While the Governor will begin lifting business closure restrictions next week, for now Mid-Rivers will maintain our COVID-19 response strategies, including keeping our offices closed to walk-in traffic and Technicians not entering homes. It is imperative that we keep our customers and employees safe so that we can continue providing essential broadband services.
April 1, 2020 Update
In addition to not disconnecting services for non-payment, we will also waive all late fees during the COVID-19 crisis. Any late fees charged on your April bill will be reversed on your May bill.
March 16, 2020 Update
Mid-Rivers Members, Customers & Communities,
Based on guidance from State and Local Government & Public Health officials, Mid-Rivers Communications has implemented the following procedures effective immediately to help keep our communities safe:
We know you may have additional questions about Mid-Rivers operations during this unprecedented situation. We have attempted to address common concerns below and will issue further statements with any relevant updates.
If you are sick, please stay home and get well. If you are streaming while at home, you can make simple settings adjustments to limit usage. If you need help keeping your services connected, call us. Our employees are still here waiting for your call.
- Michael Candelaria, General Manager/CEO