After-Hours Internet Support



*Please note that while we will get there as soon as we can, technicians may be traveling long distances from reporting locations and between trouble calls. Please allow up to three (3) hours from your initial call for a technician to arrive on-site.


Available to business and residential customers. Not required for customers subscribing to business-class services such as Business Internet, TLS, or special circuits (these services already include after-hours response on-site). One-time after-hours response fee is $250.00 which includes labor and travel charges. Does not include replacement or addition of any customer-owned equipment and/or cables that may not be covered by warranty or other support services. Includes on-site support for the standard Internet Service up to and including the one (1) wired modem or equivalent (the demarcation point for Company’s Internet Service is the RJ45 cable at the wired modem or equivalent for services not requiring a modem). Additional charges may apply for support of services, equipment, or premise wiring beyond that point of demarcation, such as customer local area networks and Wi-Fi networks and equipment.

Alarming & Priority Outage Notification


Priority Outage Notification

Only $19.95/month plus a one-time $99.95 set-up fee.

Bundle with Wide Open Internet & After Hours Support for a $10 monthly savings (that's $120/year)!


Meet the Team

Chris Donnelly

Regional Account Executive

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