Mid-Rivers provides 24-hour remote Internet service and support through our Technical Assistance Center in Glendive, Montana, included with your regular monthly service rates. We dispatch technicians to the field immediately for service-affecting outages that impact multiple subscribers, free of charge anytime day or night. In the interest of keeping support costs reasonable for all customers, individual Internet troubles requiring an on-site technician are dispatched the following business day.
We know there are times that individual Internet troubles happen outside of business hours that cannot be fixed remotely. With our new After Hours Internet Response offering, our on-call technician will be dispatched at your request so you can keep your vital Internet services up and running, no matter when problems happen.*
Only $19.95/month for a minimum of 12 months, or $250 one-time fee.
*Please note that while we will get there as soon as we can, technicians may be traveling long distances from reporting locations and between trouble calls. Please allow up to three (3) hours from your initial call for a technician to arrive on-site.
Available to business and residential customers. Not required for customers subscribing to business-class services such as Business Internet, TLS, or special circuits (these services already include after-hours response on-site). One-time after-hours response fee is $250.00 which includes labor and travel charges. Does not include replacement or addition of any customer-owned equipment and/or cables that may not be covered by warranty or other support services. Includes on-site support for the standard Internet Service up to and including the one (1) wired modem or equivalent (the demarcation point for Company’s Internet Service is the RJ45 cable at the wired modem or equivalent for services not requiring a modem). Additional charges may apply for support of services, equipment, or premise wiring beyond that point of demarcation, such as customer local area networks and Wi-Fi networks and equipment.
Internet service is vital to the success of your business, whether you are operating a large multi-site enterprise or connecting to your customers from your home office. For peace of mind that your connection is up, Mid-Rivers now offers affordable Internet connectivity alarming and priority outage notification services.
Mid-Rivers’ 24-hour Technical Assistance Center monitors connectivity to the first device that assigns your IP routing (typically, your router and/or modem). If we see an alarm on your connection, we alert your designated point of contact. Alarming service is available to customers on all major types of Internet facilities (cable modem, fiber to the premise, and DSL). Our network professionals will work with you to set up the necessary connections.
In the event of an Internet service outage in the Mid-Rivers network, you will be notified as soon as reasonably possible by the Mid-Rivers 24-hour Technical Assistance Center, at the contact information you have provided. Put your business at the top of the list to be notified of outages that impact you and for call-backs to verify your service is back up and working.