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Cellular FAQ's (frequently asked questions)

General FAQ's
Text Messaging FAQ's
Mid-Rivers Mobile Internet FAQ's

 

General FAQ's

Q. Can I use my wireless phone nationwide?
A. Yes. In most cases, your roaming will be completely automatic, and you can operate your phone the same as you do at home.In the event you are unable to complete a call simply dial *611 to connect to Mid-Rivers Technical Assistance.

Q. Where are Mid-Rivers wireless towers located?
A.
Mid-Rivers Wireless has towers located at Alzada, Ashland, Baker, Broadus, Cabin Creek, Circle, Cohagen, Ekalaka, Glendive, Grass Range, Hammond, Ismay, Jordan, Lindsay, Locate, McGuire Creek, Miles City, North Lambert, Plevna, Richey, Rim Road, Rock Springs, Roy, Sand Springs, Sidney, Savage, Sheep Mountain, South Ekalaka, Van Norman, Volberg, Vida South and Winnett.  We are also in the process of building several additional towers throughout Eastern and Central Montana.  View a map of the Mid-Rivers Wireless Home Service Area.

Q. What plans does Mid-Rivers Wireless offer?
A.
Mid-Rivers Wireless offers a variety of competitive calling plans, ranging from our affordable Security Plan up to premium plans customized for the individual needs of business users.  All plans offer "Anywhere Minutes" and Nationwide Roaming and Long Distance, and we make every effort to insure that your Mid-Rivers Wireless phone will work on any available tower, regardless of which provider owns it.  View our Mid-Rivers Wireless Calling Plans.

Q. What is roaming?
A.
Roaming is the term used to describe calls placed on your wireless phone from outside Mid-Rivers Wireless' service area, or, in other words, from an area handled by another carrier other than Mid-Rivers Wireless. You can still place or receive calls on your wireless phone when you are roaming.

Q. What does roaming cost?
A.
 The charges will depend on the service plan that you select. Mid-Rivers offers a variety of plans that include nationwide roaming and long distance minutes, which allow you to avoid any roaming charges as long as you stay within your plan roaming minutes.

Q. What does it mean when the roaming light is lit on my wireless telephone?
A.
First, it means you are not in the Mid-Rivers service area--you are roaming. Second, it indicates you are within reach of another wireless site and can place or receive wireless telephone calls if permitted by the wireless provider in that area.

Q. How is airtime charged?
A.
When your call is connected, airtime charges start. When you press the end key, airtime charges stop. Airtime is billed in full minutes. For example, if your wireless telephone call lasts for 30 seconds, your bill will reflect a one-minute call.

Q. Do I only pay for calls I place?
A. Airtime applies to all incoming and outgoing calls, except for the first incoming minute.

Q. Why is the first minute of incoming airtime free?
A.
A free first minute on incoming wireless calls saves you money. If you receive an unwanted call on your wireless telephone, you will not be charged if you hang up within the first minute after receiving the call. Mid-Rivers Wireless feels this feature is important in providing our customers with first-class wireless service.

Q. When will I receive my wireless bill each month?
A.
 You can choose when you want to receive your wireless bill (beginning or end of the month), and you can also include your wireless services on the same bill as all your other Mid-Rivers services if you prefer.

Q. What does my Mid-Rivers Wireless bill include?
A.
The Mid-Rivers Wireless bill includes the current month's wireless service charge, minutes of use from the 17th of one month to the 16th of the next month. For example, the July bill will consist of calls placed and received from May 17 to June 16. The monthly charges in the July bill will be for July 1 to July 31. The first page of your Mid-Rivers Wireless bill will give you a summary of all charges. The top of the pages will indicate the wireless number. The last portion of the bill will be a detail of all charges accrued.

Q. When I place a call, I get a fast busy signal. Why does this happen?
A.
If you dial the seven digit phone number (NXX-XXXX) and receive a busy signal, try dialing the area code and the seven digit phone number (406-NXX-XXXX). If that does not work, dial 1-406-NXX-XXXX.

Q. Is voice mail available on wireless phones?
A.
Voice mail is available on all plans for $3.50 per month.

Q. Is Caller ID available on wireless phones?
A.
Caller ID number-only is available on all plans. Your wireless phone must have Caller ID capabilities before this service will work for you. Per Line Blocking and Per Call Blocking are also available at no charge. Call 1-800-452-2288 for Caller ID pricing.

Q. Can I add additional phones to my wireless plan?
A.
Additional phones can be added starting at $9.95 per month, depending upon your calling plan. Call 1-800-452-2288 to check on the additional phone pricing for your calling plan.

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Text Messaging FAQ's 

Q. What is Text Messaging?
A.
 Wireless Text Messaging, or Short Messaging Service (SMS), is a service available on digital Mid-Rivers Wireless phones that permits the sending of short messages between mobile phones, from phone to e-mail, from e-mail to phone, and from the Mid-Rivers Web Interface to a phone. Messages can be no longer than 160 alpha-numeric characters.

Q. Where is Mid-Rivers Wireless' Text Messaging Available?
A. Text Messaging is available nationwide to all Mid-Rivers Wireless customers with a compatible digital wireless phone.

Q. How much does Mid-Rivers Wireless' Text Messaging cost?
A.
Visit our Text Messaging page to review the many Text Messaging Plan options available.

Q. How will I be billed for text messaging service?
A.
 Your monthly Mid-Rivers Wireless bill will include a section entitled “Summary of Wireless Usage and Charges” which will show the plan to which you subscribe, the number of messages used, and the associated usage charges. You will not be billed for any undelivered messages.

Q. Does Text Messaging use my voice plan airtime?
A. No. Text Messaging is charged under your messaging plan or per message only. Sending and receiving text messages does not subtract from your voice plan airtime.

Q. Is Text Messaging or Picture/Video Messaging automatically enabled on my wireless phone?
A.
No. You must contact Mid-Rivers Wireless to request that the feature be activated on your phone. You can also sign-up for the service online.

Q. Can I send pictures or videos?
A.
Yes. Multimedia Messaging Service (MMS) allows cell phone users to send pictures and/or video to other cell phone users or email addresses.

Q. Can I use Text Messaging on my Mid-Rivers wireless phone while roaming on another carrier's tower?
A.
Yes! Thanks to roaming agreements with a national carrier you can send and receive text messages nationwide.

Q. Who can I send Text Messages to / receive Text Messages from?
A. You can send text messages to nearly any other wireless subscriber that has text messaging activated on their digital phone, including the customers of other carriers.  You can also send text messages to an e-mail address with your phone, or receive a text message on your phone from anyone with an e-mail account. Mid-Rivers also has a Web Interface at http://text.midrivers.com/ where anyone can go to send a text message from the Internet to a wireless phone's 10-digit phone number. The web interface also offers a "Group Paging" option, where anyone can send the same text message to a group of text messaging subscribers using their 10-digit phone numbers.

Q. How do I send a Text Message/Picture Message from my phone to an e-mail address?
A.
In the "To" or "Address" Field, simply use text entry instead of numeric entries to type in the e-mail address to which you would like to send the message.

Q. How do I send a Text Message/Picture Message to a wireless phone from my e-mail account?
A.
In the "To" field of the e-mail message, simply enter the customer's phone number followed by "@text.midrivers.com". For example, to send a message to 1-406-555-1234, you would send your e-mail to "14065551234@text.midrivers.com".

Q. Can I download pictures or ringtones to myphone?
A.
With a multimedia or smart phone, you can access the mobile web to download ringtones, screensavers, video clips and more. Additional charges may apply for downloaded content. Data usage applies when using Mobile Internet and is billed per megabyte*.
 

Q. How do I type a message on my phone?
A. The method for sending text from a phone differs on each make and model of phone. Look for "Messages" in your menu or a picture of an envelope on one of the keys. Typically there is a "Create Message" option, where you can choose "New Short Message" or "New Text Message." You then fill in the To/Address field with the phone number or e-mail you wish to send to, type in your message, and select "Send." Consult your phone's user guide for specific information on creating text messages.

Q. Is there a faster way to type text messages?
A. Most text-capable phones feature predictive text software (Quick Text, T9, EZi, iTap, etc.) to help speed up your text entry. Consult your phone's user guide for more information. Many text messaging users also communicate in an abbreviated language of their own, which you can learn with the help of sites such as NetLingo, SMSGlossary, and MyCell.com.

Q. What if someone sends me a Text Message while I am on a call or have my phone is turned off?
A.
Messages not immediately received are stored for a period of time and will be sent to your phone as soon as your voice call is completed and/or your phone is turned on and is able to acquire a digital signal. When sending messages from the Web Interface to a phone that is turned off or busy, you will receive a notice that "delivery of the message has been postponed."

Q. Do I have to have a special phone to be able to use Text Messaging?
A. You must have a digital wireless phone (not analog). All digital phones Mid-Rivers sells are text-capable.

Q. Can I send and receive pictures on my Mid-Rivers Wireless phone?
A. Picture messaging, or Multi Media Messaging (MMS) will be available soon to Mid-Rivers Wireless customers. For now, you can purchase a cable to download to your PC any pictures you take with your Mid-Rivers camera phone. Contact Customer Services for more information about ordering the proper cable for your phone.

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Mid-Rivers Mobile Internet FAQ's

Q. What is Mid-Rivers Mobile Internet?
A.
Mid-Rivers Mobile Internet is a wireless data service that allows you to connect your laptop, or a wireless handset with Internet capabilities, to the Internet anywhere you can get a digital Mid-Rivers wireless signal. You can also use it to connect to your company's data network when enabled by your company. You will no longer have to search for a "Wi-Fi Hotspot" when you need to connect to the Internet while traveling within the Mid-Rivers Wireless service area. With Mid-Rivers Mobile Internet, you will enjoy a familiar online experience with no learning curve and no wires.

Q. How fast is the Mid-Rivers Mobile Internet connection?
A.
Mid-Rivers Mobile Internet subscribers will enjoy connection speeds of up to 153 Kbps -- faster than standard dial-up -- while on the move and without having to seek out a "Wi-Fi Hotspot." This is a shared data service, so actual speeds will vary depending on the number of users at a given time.

Q. What are the benefits of Mid-Rivers Mobile Internet?
A.
 Quick easy access to the weather forecast, news, stock market, Facebook, MySpace, or other favorite internet sites.
 

Q. Where is Mid-Rivers Mobile Internet available?
A.
This service is available to Mid-Rivers Wireless customers with a digital wireless phone, a laptop computer, and access to a digital Mid-Rivers Wireless tower. The Mid-Rivers Mobile Internet coverage area is the same as the Mid-Rivers Wireless digital voice network coverage area.

Q. How will I be billed for Mobile Internet?
A.
 Your monthly Mid-Rivers Wireless bill will include a section entitled “Summary of Wireless Usage and Charges” which will show the plan to which you subscribe, the number of megabytes used and the associated usage charges. Data usage applies to Picture/Video Messaging and Mobile Internet and are billed per megabyte*.
 

Q. How much does Mid-Rivers Mobile Internet cost?
A.
Visit our Mobile Internet page for information on the monthly plans we offer to suit your individual needs. You will also need to purchase either a Data Card or a Data Kit or an Internet-capable wireless phone to make the service work.

Q. How much data is included in the plans?
A.
There are 3 Mobile Internet only options:
• 25 MB
• 250 MB
• 5 GB (or 5120 MB)
You can also subscribe to our Text and Picture/Video Messaging plan that includes 4 MB of data.
 

Q. Which data plan should I get?
A.
This depends on how you plan to use the service. Some typical uses and the approximate amount of data access they require are shown below.

Example
Usage (Each Session)
Check E-Mail
4 KB
Check a sports score
6 KB
Check the weather forecast
8 KB
Read a news headline
10 KB
Download games
600 KB (0.60 MB)
Send/receive digital photos
600 KB (0.60 MB)


When you use Mid-Rivers Mobile Internet, you are sending and receiving "packets" of information. These packets are measured in Kilobytes (KB) and Megabytes (MB), rather than in minutes as with voice calls. A Megabyte is the larger of the two units and equals approximately 1,000 Kilobytes. If you will primarily be checking e-mail or quickly going online to check sports scores or weather, then the 4 MB Plan will likely suit your needs. If you plan to use the service several times daily to access a company network for large amounts of data such as a mapping system, then you will probably need the Unlimited Plan.

Q. Does Mid-Rivers Mobile Internet use my voice plan minutes?
A.
No. Data usage does not count against your voice plan minutes.

Q. Can I use Mid-Rivers Mobile Internet while roaming?
A.
At this time, Mid-Rivers customers must be on a Mid-Rivers digital wireless tower in order to use Mobile Internet services.

Q. What if I get a call on my wireless phone during an Internet session?
A.
The answer to this depends upon whether you are using the Data Card, the Data Kit or a wireless handset with a browser. When you use a Data Card in your laptop, it allows simultaneous voice and data transmission. You can talk on your phone while you work online. If you are using the data kit, then your phone is acting as the modem. Answering an incoming phone call temporarily suspends the data transfer. After the call is completed, you can return to your Internet session.

Q. What kind of computers will work with this service?
A.
Mid-Rivers Mobile Internet and the Data Card and Data Kit are compatible with most Windows-based systems. Minimum system requirements for laptops using this service are:

  • Pentium 3 processor (or higher)
  • Windows XP/Vista Operating System

 

 
 
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