If you can not find the answer to your questions here, call our Technical Assistance Center at 1-800-452-2288.
Q. What kind of equipment is needed for Mid-Rivers High-Speed Internet Access?
A. An Ethernet Network Interface Card (NIC) installed in your computer or a USB adapter, and a DSL modem, which will be provided by Mid-Rivers.
Q. Can I hook my Local Area Network up to Mid-Rivers High-Speed Internet Access?
A. Yes, but you may need some additional equipment, such as a router/gateway device. This equipment will function correctly if it can be configured as a DHCP CLIENT. While the brand of this equipment is insignificant, any device directly connected to Mid-Rivers DSL service must be configured as a DHCP CLIENT. View local area network equipment examples, or let us set up your network for you.
Q. I have one computer connected to my Fiber or DSL modem, can I add more computers to that connection?
A. Yes - make the hardware changes referenced above and then call Mid-Rivers to make the required configuration changes to your Fiber or DSL account (free of charge).
Q. Can I give a device attached to a DSL modem a static IP address?
A. No, any device attached to a high-speed modem has to be capable of being configured through DHCP. However, the address of that device will not change, so to the rest of the world it will appear to have a static IP address. This type of IP address is sometimes called a "persistent" IP address.
Q. Can I give a device attached to a cable modem a static IP address?
A. Yes, but there will be a small additional monthly charge. For ease of configuration, we recommend this device be setup through DHCP, even though the IP address will not change. This type of IP address is sometimes called a "persistent" IP address.
Q. How do I power cycle my High Speed Internet equipment?
A. There are certain times, such as after a power outage, when you may experience a problem connecting to the Internet via your high-speed connection (DSL, cable modem, etc.). In this case, you may need to power cycle (sometimes referred to as "reboot") your system to get it to function properly again. Follow these steps to properly power cycle your computer system and high-speed Internet modem:
1. Shutdown your computer as you normally would. You will need to do a complete shutdown of the computer and not just a restart.
2. Turn off your router. If you don't have a router, simply skip this step. Some routers will have a power switch, if yours does not, you will have to unplug the power supply from the electrical outlet. All the lights should go out on the router.
3. Turn off your modem. Some modems will have a power switch, if yours does not, you will have to unplug the power supply from the electrical outlet. All lights should go out on the modem.
4. Wait about 15 seconds and then turn on the modem with the power switch or by plugging it back into the electrical outlet. Give the modem a minute to startup and connect to the network.
5. Turn on the router with the power switch or by plugging it back into the electrical outlet. Give the router a minute to startup and connect to the network.
6. Finally, turn your computer on and allow it to fully boot up. You should now be able to re-establish your Internet connection.
If you continue to have problems with your Internet connection, please call our 24-hour Technical Assistance Center at 1-800-452-2288.
Q. Do I have to sign a contract?
A. No contract is required when you sign up for Mid-Rivers Long Distance (MRLD). Mid-Rivers Long Distance Interstate and International calling plan customers are subject to the terms of the Mid-Rivers Long Distance Services Agreement.
Q. How do I sign up for MRLD?
A. Mid-Rivers Customer Service is open 8 a.m. to 5 p.m. Monday through Friday and can be reached at 1-800-452-2288 or e-mail us anytime at email@example.com.
Q. Can I change to MRLD if I already have another long distance carrier?
A. Yes, you may switch to MRLD at any time.
Q. Are there any costs involved to switch carriers?
A. No, there is no charge to switch to MRLD.
Q. What is the difference between IntraLATA and InterLATA?
A. IntraLATA means calls to/from locations within Eastern Montana. InterLATA/InterState means calls are placed from the Eastern LATA of Montana to the Western LATA of Montana or to other states. Go to LATA Information for more details.
Q. Is 800/888 service available through MRLD?
A. Yes, residential 800/888 rates are $.20 per minute within the U.S. and $.25 per minute in Canada. There is a $4.45 per month fee, and a one time $5.00 set-up charge. Business 800/888 rates are $.20 per minute within the U.S. and $.25 per minute to Canada. There is a $6.45 per month charge, and a one time $5.00 set-up charge.
Q. What are the direct dial calling rates with MRLD?
A. With MRLD, calls are $.20 per minute Monday through Saturday and $.10 per minute on Sundays and *holidays. There is also a $9.00 Plan which is 1000 minutes per month for only $9.00 for calls placed to Mid-Rivers' exchanges from Mid-Rivers' exchanges (IntraLata only).
*Holidays include New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Q. As a MRLD customer, do I have to dial any special numbers before I make my calls?
Q. Will there be a monthly fee in addition to my long distance charges?
A. No, MRLD does not charge any additional fees.
Q. How am I billed?
A. You will receive your long distance and local telephone service on a monthly basis and all on ONE BILL.
Q. Why can some people send email to me and others can not?
A. Those who can not send to your email address may be typing your email address incorrectly. For you to receive email, the sender must type the address correctly (firstname.lastname@example.org). The email configuration on your computer must also contain your correct email address. It is possible for the wrong address to be typed into your return address settings. To check this, send yourself an email and verify the return address. If the return address is not entered correctly, it needs to be changed.
Q. Is there a limit to the size of my Mid-Rivers mail box?
A. Yes. We will be enforcing a 1 GB size limit to all Mid-Rivers mail boxes.
Q. What account settings should I use when setting up my email in an email program?
A. Incoming Mail Server
Server Name: mail.midrivers.com
Server Type: POP3 or IMAP
Server Port: 995 for POP3 or 993 for IMAP
Authentication Method: Normal password
Connection Security: SSL/TLS
Outgoing Mail Server
Server Name: smtps.midrivers.com
Server Type: SMTP
Server Port: 587 (Some email progams may need to use pro 465. If 587 does not work, try 465.)
Authentication Method: Password
Connection Security: STARTLS or SSL/TLS or SSL
Username: First part of your email address
e.g.The Username for email@example.com is example
(Choose “Same As Incoming” option if available)
You may be asked to enter your password.
Q. How do I retrieve email header information?
CAUTION: Do not click on View Source in the drop down menu. In Outlook, Source gives you the HTML encoding of the email text message; it does not give you the email headers.
1. Right click on suspect email, then select ”Message Options”
2. Then Right click in the box with the title “Internet headers:” and select “Select All”, then Right click again and select “Copy”
1. Right click on the suspect email you wish to report
2. From the menu above choose 'Properties'; this will launch a dialog box.
3. When the dialog box first launches it will be on the 'General' tab; to view the Full Headers click on the
'Details' tab as shown above in red.
4. Highlight and copy the Full Headers
1. Double-click on the suspect email in open letter view
2. Click on View in the toolbar then on Message Source in the drop down menu
3. The full text of the message with Full Headers is displayed
4. Highlight and copy the Full Headers. The fastest way to do this is to right click on the Headers then click Select All in the drop down menu. Right click on the Headers again and click Copy in the drop down menu.
Q. Do I need to have anti-virus or other security software on my PC?
A. YES. Any computer that is hooked to the Internet, especially one hooked to an "always-on" high-speed connection, MUST be protected by reliable anti-virus software. Without it, you will open yourself up to risks such as identity theft, viruses and spyware that will slow or disable your PC, and many other online security threats. For more information, visit our Useful Software page, or get your anti-virus protection from Mid-Rivers through our SecureIT Plus services.
Q. Does Mid-Rivers ask for verification of usernames and passwords, or other personal or account information, via e-mail?
A. NO. If you receive an e-mail that looks as if it is from Mid-Rivers asking for such information, it is a fraud attempt and you should NOT respond to it. This is known as "Phishing." Read more about Phishing and other current Internet Security issues in our Internet Security News Updates.
Q. I'm trying to do online banking, and I need a specific level of encryption in my browser. How do I tell what I have?
A. Make sure you are using the most up to date browser, if you still are experiencing trouble contact our help desk.
Q: Nothing happens when I turn on my TV set.
A: Double check that the TV and set-top box plugs are completely inserted in active electrical outlets. If the outlets are controlled by a wall switch, make sure the switch is in the on position. If your TV is plugged into the back of the set-top box, be sure the box is plugged in and turned on before turning on your television set.
Q. What if I have a snowy picture or no picture?
A. Make sure that the cable is firmly connected to the back of the set-top box and television. Be sure your television is turned to channel 3 or 4.
Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?
A. You can always press the EXIT key on your remote control to immediately return to TV viewing mode. You can also press the LAST key to back you out of the on-screen program guide one menu at a time.
Q. I set my VCR timer to tape a program and it didn't work. Why?
A. Check to see if your television and VCR are on channel 3 or 4. Also, be sure the set-top box is tuned to the channel you wish to record. If you wanted to tape a locked channel, you must clear all lock options to allow the set-top box to tune to and display that channel.
Q. My Universal Remote Control doesn't work. What should I check?
A. Press the key labeled CABLE on your Universal Remote Control to be sure you're in the cable mode. Also, check the batteries in your Universal Remote Control. You know the batteries are dead if the cable light on your remote does not light up when a button is pushed. To change them, remove the battery cover on the back of your remote and replace the old batteries with two new AA alkaline batteries. Finally, make sure there is no obstruction preventing the Universal Remote Control's signal from reaching the set-top box.
Q. The volume on my TV is buzzing. Why?
A. To adjust the volume control:
1. Turn down the volume on the TV set.
2. Turn your volume control on the remote up to the stereo level.
3. Hold the cable button on the remote until it blinks.
4. Press TV. This should clean up your sound quality.
IF YOU HAVE PROBLEMS...
From time to time, you may experience a problem with your television picture that can easily be fixed. Trying to fix it yourself will save you time and may even save you money on television repair.
Please refer to this list before calling Mid-Rivers.
A COMMON CULPRIT
Is your TV dial set on the converter output channel (often channel 2, 3, or 4)?
OTHER LIKELY SOLUTIONS
Adjust vertical hold on your TV set.
Check the converter and the TV's dial for channel setting.
Picture Leans to the Side
Try adjusting the "horizontal hold" on your TV set.
Snow on Screen
Check to make sure converter is plugged in to a working outlet.
No Picture, No Sound
Make sure the TV set is plugged into a "live" electrical outlet - and not controlled by a wall switch.
Push the red RESET button on the back of the TV set, if your TV has one.
Adjust the BRIGHTNESS control on your TV set.
Overloaded circuit in your TV set. Electric company power cutback.
Check channel setting on converter and TV set.
Check listing to make sure channel is broadcasting during the time slot. Wait for TV station announcement of difficulty.
Check other channels to compare reception.
Q. Can I use my wireless phone nationwide?
A. Yes. In most cases, your roaming will be completely automatic, and you can operate your phone the same as you do at home. In the event you are unable to complete a call, simply dial *611 to connect to Mid-Rivers Technical Assistance.
Q. Where are Mid-Rivers' wireless towers located?
A. We have towers located at Alzada, Ashland, Baker, Broadus, Brockway, Cabin Creek, Circle, Cohagen, Ekalaka, Glendive, Grass Range, Hammond, Ismay, Jordan, Lindsay, Locate, McGuire Creek, Miles City, North Lambert, Plevna, Richey, Rim Road, Rock Springs, Roundup, Roy, Sand Springs, Sidney, Savage, Sheep Mountain, South Ekalaka, Van Norman, Volberg, Vida South, Wibaux and Winnett. We are also in the process of building new towers throughout Eastern and Central Montana. View a map of the Mid-Rivers Wireless Home Service Area.
Q. What plans does Mid-Rivers Wireless offer?
A. We offer a variety of competitive calling plans, ranging from our most basic Value Plan up to premium plans customized for the individual needs of business users. All plans offer Nationwide coverage for voice, messaging and 4G LTE data services. View our Mid-Rivers Wireless Calling Plans.
Q. What is roaming?
A. Roaming is the term used to describe calls placed on your wireless phone from outside Mid-Rivers Wireless' service area, or, in other words, from an area handled by another carrier other than Mid-Rivers Wireless. You can still place or receive calls on your wireless phone when you are roaming.
Q. What does roaming cost?
A. The charges will depend on the service plan that you select. Mid-Rivers offers a plans that include nationwide roaming and long distance minutes, which allow you to avoid any roaming charges as long as you stay within your plan roaming minutes, and we also offer a Nationwide Ultimate plan that includes domestic roaming at no additional charge (some restrictions may apply).
Q. What does it mean when the roaming light is lit on my wireless telephone?
A. First, it means you are not in the Mid-Rivers service area--you are roaming. Second, it indicates you are within reach of another wireless site and can place or receive wireless telephone calls if permitted by the wireless provider in that area.
Q. How is airtime charged?
A. When your call is connected, airtime charges start. When you press the end key, airtime charges stop. Airtime is billed in full minutes. For example, if your wireless telephone call lasts for 30 seconds, your bill will reflect a one-minute call.
Q. Do I only pay for calls I place?
A. Airtime applies to all incoming and outgoing calls, except for the first incoming minute.
Q. Why is the first minute of incoming airtime free?
A. A free first minute on incoming wireless calls saves you money. If you receive an unwanted call on your wireless telephone, you will not be charged if you hang up within the first minute after receiving the call. Mid-Rivers Wireless feels this feature is important in providing our customers with first-class wireless service.
Q. When will I receive my wireless bill each month?
A. You can choose when you want to receive your wireless bill (beginning or end of the month), and you can also include your wireless services on the same bill as all your other Mid-Rivers services if you prefer.
Q. What does my Mid-Rivers Wireless bill include?
A. The Mid-Rivers Wireless bill includes the current month's wireless service charge, minutes of use from the 17th of one month to the 16th of the next month. For example, the July bill will consist of calls placed and received from May 17 to June 16. The monthly charges in the July bill will be for July 1 to July 31. The first page of your Mid-Rivers Wireless bill will give you a summary of all charges. The top of the pages will indicate the wireless number. The last portion of the bill will be a detail of all charges accrued.
Q. When I place a call, I get a fast busy signal. Why does this happen?
A. If you dial the seven digit phone number (NXX-XXXX) and receive a busy signal, try dialing the area code and the seven digit phone number (406-NXX-XXXX). If that does not work, dial 406-NXX-XXXX.
Q. Is voice mail available on wireless phones?
A. Yes, Voicemail is included free of charge for subscribers on the Nationwide Ultimate and Regional Choice plans. Voicemail may be added to the Basic plan for $3.50 per month.
Q. Is Caller ID available on wireless phones?
A. Caller ID number-only is available on all plans. Your wireless phone must have Caller ID capabilities before this service will work for you. Per Line Blocking and Per Call Blocking are also available at no charge. Call 1-800-452-2288 for Caller ID pricing.
Q. Can I add additional phones to my wireless plan?
A. Yes, additional phones may be added to the Mid-Rivers Nationwide Plan and the Regional Choice Plan. For details about adding phones to you cellular plan please check out our cellular plans.
Q. What is Text Messaging?
A. Wireless text messaging, or Short Messaging Service (SMS), permits the sending of short messages between mobile phones. Messages can be no longer than 160 alpha-numeric characters. If a message is longer than 160 characters an additional message will automatically be created and sent. Normal messaging rates will apply for the additional message.
Q. Where is Mid-Rivers Wireless' Text Messaging Available?
A. Text Messaging is available nationwide to all Mid-Rivers Wireless customers who have a texting or data plan and access to a digital wireless tower. Mid-Rivers Wireless currently has text message roaming arrangements in place with many carriers, including national carriers.
Q. How much does Mid-Rivers Wireless' Text Messaging cost?
A. Mid-Rivers offers an Unlimited Text Messaging Plan for only $19.99 for the first phone on a Mid-Rivers Wireless plan. Each additional phone on the same plan can add Unlimited Text Messaging for only $14.99 per month.
Q. How will I be billed for text messaging service?
A. Your monthly Mid-Rivers Wireless bill will include a section entitled “Summary of Wireless Usage and Charges” which will show the plan to which you subscribe, the number of messages used, and the any associated usage charges.
Q. Does text messaging use my voice plan airtime?
A. No. Text Messaging is charged under your messaging plan.
Q. Is text messaging or picture/video messaging automatically enabled on my wireless phone?
A. No. You must contact Mid-Rivers Wireless to request that these feature be activated on your phone.
Q. Can I send pictures or videos?
A. Yes. Multimedia Messaging Service (MMS) allows cell phone users to send pictures and/or video to other cell phone users or email addresses.
Q. Can I use text messaging on my Mid-Rivers wireless phone while roaming on another carrier's tower?
A. Yes, as long as you are roaming on a provider with whom Mid-Rivers Wireless has a current text messaging roaming agreement in place. We have these agreements with several carriers, including national carriers.
Q. Who can I send text messages to / receive text messages from?
A. You can send text messages to other wireless users on in range of a digital wireless tower. You can also send text messages to an e-mail address with your phone, or receive a text message on your phone from anyone with an e-mail account. Mid-Rivers also has a Web Interface at http://text.midrivers.com/ where anyone can go to send a text message from the Internet to a wireless phone's 10-digit phone number. The web interface offers a "Group Paging" option, where anyone can send the same text message to a group of text messaging subscribers using their 10-digit phone numbers.
Q. How do I send a text message/picture message from my phone to an e-mail address?
A. In the "To" or "Address" field, simply use text entry instead of numeric entries to type in the e-mail address to which you would like to send the message.
Q. How do I send a text message/picture message to a wireless phone from my e-mail account?
A. In the "To" field of the e-mail message, simply enter the customer's phone number followed by "@text.midrivers.com". For example, to send a message to 406-555-1234, you would send your e-mail to "firstname.lastname@example.org".
Q. Can I download pictures or ringtones to my phone?
A. With a multimedia phone or smartphone, you can access the mobile Web or your smartphone’s online store (such as the Android Market or Google Play) to download ringtones, screensavers, video clips and more. Additional charges may apply for downloaded content. Data usage applies when using mobile Internet.
Q. How do I type a message on my phone?
A. The method differs on each make and model of phone. Look for "Messages" in your menu or a picture of an envelope on one of the keys. Typically, there is a "Create Message" option, where you can choose "New Short Message" or "New Text Message." You then fill in the To/Address field with the phone number or e-mail you wish to send to, type in your message, and select "Send." Consult your phone's user guide for specific information on creating text messages.
Q. Is there a faster way to type text messages?
A. Most text-capable phones feature predictive text software (Quick Text, T9, EZi, iTap, etc.) to help speed up your text entry. Consult your phone's user guide for more information. Many text messaging users also communicate in an abbreviated language of their own, which you can learn with the help of sites such as NetLingo, SMSGlossary and MyCell.com.
Q. What if someone sends me a text message while I am on a call or have my phone turned off?
A. Messages not immediately received are stored for a period of time and will be sent to your phone as soon as your voice call is completed and/or your phone is turned on and is able to acquire a digital signal. When sending messages from the Web Interface to a phone that is turned off or busy, you will receive a notice that "delivery of the message has been postponed."
Q. Do I have to have a special phone to be able to use text messaging?
A. You must have a digital wireless phone. All phones Mid-Rivers sells are text-capable.
Q. Can I send and receive pictures on my Mid-Rivers Wireless phone?
A. Yes, picture messaging, or Multi Media Messaging (MMS) is available for Mid-Rivers Wireless customers. Learn more about the MMS and Data Plans available.
Q. What is Mid-Rivers High Speed Mobile Data?
A. Mid-Rivers High Speed Mobile Data is a wireless data service that allows you to connect your Smartphone or laptop Internet capabilities, to the Internet anywhere you can get a digital Mid-Rivers wireless signal. You can also use it to connect to your company's data network when enabled by your company. You will no longer have to search for a "Wi-Fi Hotspot" when you need to connect to the Internet while traveling within the Mid-Rivers Wireless service area. With Mid-Rivers Mobile Internet, you will enjoy a familiar online experience with no learning curve and no wires.
Q. How fast is the Mid-Rivers High Speed Mobile Data connection?
A. Mid-Rivers High Speed Mobile Data offer 3G and 4G LTE services. To see actual performance characteristics click here. This is a shared data service, so actual speeds will vary depending on the number of users at a given time.
Q. What are the benefits of Mid-Rivers High Speed Mobile Data?
A. Quick easy access to the weather forecast, news, stock market, Facebook, or other favorite Internet sites. Mid-Rivers offers nationwide coverage of data services so you can access the Internet anywhere in the U.S. where a digital cellular signal is available.
Q. Where is Mid-Rivers High Speed Mobile Data available?
A. Mid-Rivers offers nationwide coverage of data services so you can access the Internet anywhere in the U.S. where a digital cellular signal is available.
Q. How will I be billed for Mobile Data?
A. Your monthly Mid-Rivers Wireless bill will include a section entitled “Summary of Wireless Usage and Charges” which will show the plan to which you subscribe, the number of megabytes used and the associated usage charges. Data usage applies to Picture/Video Messaging and Mobile Data. Overages charges are billed per gigabyte*.
Q. What are the available plans?
A. Visit our Cellular Plans page for information on the monthly plans we offer to suit your individual needs. You will also need to purchase an Internet-capable Wireless Device to make the service work.
Q. Which plan should I get?
A. This depends on how you plan to use the service. Some typical uses and the approximate amount of data access they require are shown below.
Usage (Each Session)
Check a sports score
Check the weather forecast
Read a news headline
600 KB (0.60 MB)
Send/receive digital photos
600 KB (0.60 MB)
When you use Mid-Rivers Mobile Internet, you are sending and receiving "packets" of information. These packets are measured in Kilobytes (KB) and Megabytes (MB), rather than in minutes as with voice calls. A Megabyte is the larger of the two units and equals approximately 1,000 Kilobytes. If you will primarily be checking e-mail or quickly going online to check sports scores or weather, then the 4 MB Plan will likely suit your needs. If you plan to use the service several times daily to access a company network for large amounts of data such as a mapping system, then you will probably need the Unlimited Plan.
Q. Are there ways to manage my data use?
A. Yes, there a variety of steps you can take to keep your data use.
Q. Will I be notified if I am approaching my plans allowance?
A. Yes, as a courtesy Mid-Rivers will notify you when you have reached 80% of your allowance.
Q. Does Mid-Rivers High Speed Mobile Data use my voice plan minutes?
A. No. Data usage does not count against your voice plan minutes.
Q. Can I use Mid-Rivers High Speed Mobile Data while roaming?
A. Yes! Mid-Rivers customers who are one a Nationwide Ultimate or Regional Choice cellular plan are able to use their mobile data anywhere in the U.S. where there is a data signal.
Q. What if I get a call on my wireless phone during an Data session?
A. If you receive a call during data session on your 4G phone your data session can continue without interruption, even if you choose to accept the call. Today's 4G devices have the capability of simultaneously allowing data and calling features on the phone.
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