Monday, May 21st, 2012 7:58 AM
Mid-Rivers emailGUARD Spam/Antivirus Filter FAQ
How does the Mid-Rivers emailGUARD Spam/Antivirus Filter protect me?
The Mid-Rivers emailGUARD Spam/Antivirus Filter protects your e-mail account from several types of threats, including virus, phishing, and spam messages. Messages sent to your e-mail address are automatically scanned by the system and if necessary, are quarantined for your review. This helps protect you from potential virus/spyware infection as well as helps block phishing attempts.
The Mid-Rivers emailGUARD Spam/Antivirus filter provides customers with a robust interface called the Personal Dashboard. Using this tool, customers can check quarantined messages and choose to either permanently delete them or deliver them to the Inbox. Customers can also adjust settings and policies used by the filtering service to create a more personalized experience. Click here to access the Personal Dashboard.
While most of the quarantine settings are configurable on a per-user basis, Mid-Rivers does not allow customers to disable protection from virus-infected messages. It is also important to note that this tool provides protection against e-mail borne threats only.
What is the Daily Digest?
The Daily Digest is a daily e-mail report of quarantined messages from the previous day sent to all midrivers.com customers. This report provides a list of any messages quarantined in the system. An example Daily Digest can be seen below. The e-mail also contains clickable links that gives customers the following functionality:
Note: If you would like to receive the Daily Digest on a less frequent basis, this setting can be adjusted by accessing the Settings menu in the Personal Dashboard. Here you can adjust the delivery frequency, report format, report content, and the way entries are ordered.
How do I check for quarantined messages sent to my midrivers.com account?
There are two ways to check for quarantined messages.
The first is login to the Personal Dashboard by navigating to http://www.midrivers.com/emailguard.html. Here you can review and take action on quarantined messages as well as change any quarantine settings. To access, login using your midrivers.com username and password. Once logged in, you will be directed to the following webpage.
The second is midrivers.com customers also receive a daily e-mail report from the system that provides a list of quarantined messages. This report is called the Daily Digest. The Personal Dashboard can also be accessed via links in the Daily Digest. A screenshot of the Daily Digest can be found in the question below.
To configure any settings for the filter, login to the Personal Dashboard (http://www.midrivers.com/emailguard.html) and click on the Policies tab. Here you can adjust your spam settings based on the type of message, country of origin, or by attachment type. You can also configure allowed senders (Friends) and blocked senders (Enemies)
Advertising e-mails may now be showing up in your inbox marked as advertisements with the header “ADV” in the subject line. If you would prefer to have these advertisements quarantined or blocked, rather than marked up and delivered to your inbox, you can change this setting from the default of “Markup” to “Quarantine” or “Block” using your Personal Dashboard. The illustration below shows where to change this setting after logging in to your Personal Dashboard.
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To access help documentation for the system, login to the Personal Dashboard (http://www.midrivers.com/emailguard.html) and click on Help.
By logging into the Personal Dashboard (http://www.midrivers.com/emailguard.html) and clicking on the Status tab, customers can review historical performance of the filter. Information is included in both table and chart formats.
By default, the Personal Dashboard only displays messages received over the previous 24 hours. To expand this time frame, click on the Time Range button. A sliding bar will appear that will allow you to adjust the time frame as far back as the previous 35 days. Any messages received prior to the previous 35 days are automatically discarded.
Messages will remain in the Personal Dashboard Quarantine until they are automatically aged out of the system. This is done to facilitate the trouble shooting process in the rare event that a legitimate message is quarantined in the system. This process is currently set to occur after a message has been quarantined for 35 days.
Once Mid-Rivers changes to the Red Condor Filter service, Postini will no longer filter or quarantine emails. However, all quarantined emails remaining in Postini will be available until each expires.
As these quarantined emails age, they will automatically expire after 14 days.
