Mid-Rivers Open Internet Disclosure

While the legal requirements for an “Open Internet” may change, our commitment to providing quality services at affordable rates, and to bringing broadband to as many members as we can, remain consistent.  Our greatest system of checks and balances and consumer protections is our Cooperative structure of democratic control by the members.  We are here to serve you, not to profit by blocking you from accessing the lawful Internet content of your choice.

 

 

 

Network Management Practices

 

Mid-Rivers does not currently employ any network management practices that would affect a customer's Internet experience or ability to access any specific applications, unless specifically requested by a customer and then only on an individual-customer basis.  The Company’s Internet customers can: access the lawful Internet content of their choice, run applications and use services of their choice (subject to the needs of law enforcement), connect their choice of legal devices that do not harm the network, and access the network providers, application and service providers, and content providers of their choice.

 

Blocking

The Company does not block or rate-control traffic based on IP address source, IP address destination, protocol or packet content.  We do not block any kind of customer traffic, inbound our outbound.

 

Throttling

The Company’s terrestrial fixed broadband Internet offerings include unlimited plans with usage-based billing, or plans with a monthly data usage allowance (combined downstream and upstream) starting at 300 Gigabytes (GB) with higher allowances available depending on the plan selected.  These plans are not subject to usage limits that result in blocked access or restricted speeds. Customers can purchase additional data access with no interruption of service or throttling of speeds.  While the Company may recommend to customers steps that can be taken to control their own data usage amount based on application settings or other factors, the Company itself does not limit or restrict traffic flow based on factors such as video resolution (i.e., customers may watch streaming video at whatever resolution they prefer, subject only to the limitations of their connection speed).

 

From time to time, the Company may rate-limit some incoming connections to a customer when they are the confirmed target of a Distributed Denial of Service (DDoS) attack, if the traffic congestion due to that attack begins impacting the flow of traffic for other customers.

 

Affiliated Prioritization / Paid Prioritization

The Company does not prioritize the Internet traffic of its own services or affiliates, or the traffic of any third parties, over any other network traffic.  While customers can choose to purchase a higher-speed connection to access the Internet at a faster speed, there are no “Internet fast lanes” offered by Mid-Rivers to any other companies to prioritize their traffic over the traffic of others.

 

Congestion Management

From time to time, the Company may rate-limit some incoming connections to a customer when they are the confirmed target of a Distributed Denial of Service (DDoS) attack, if the traffic congestion due to that attack begins impacting the flow of traffic for other customers.

 

Application-Specific Behavior

 

Device Attachment Rules

Where applicable, Mid-Rivers Internet customers are required to use a modem provided by Mid-Rivers to insure service quality and provide appropriate customer support. Mid-Rivers does not currently have any other restrictions on the types of legal devices that can be connected to our Internet network. Customers may connect their choice of legal devices that do not harm the network. Mid-Rivers will work with each customer and each device on a case-by-case basis to resolve any connection issues that may arise. Any such connection issues are due to the capabilities of the device itself and are not a result of any network management practices by Mid-Rivers.

 

Security

 

Occasionally, Mid-Rivers will receive a complaint that a Mid-Rivers Internet customer has a computer, server or router that is configured in such a way that other Internet users have noticed SPAM or other harmful network traffic coming from that device, or that the device is being used to access content illegally. Such reports will trigger a notification from Mid-Rivers to the end-user customer, and we will work with that customer to resolve the potential security concerns.

 

Performance Characteristics

 

Service Description

 

 

Impact of Non-Broadband Internet Access (Non-BIAS) Data Services

The Company offers managed or “non-BIAS data” services over our network, such as Unified Communications voice over Internet Protocol (VoIP) service, that may share network capacity with other Internet services.  The data requirements of these services are minimal and have no effect on the last-mile capacity available for, or the performance of, the Company’s Internet access services.

 

Commercial Terms

 

Price

 

Technology

*Actual speed and latency measurements last updated 4/1/18. Mid-Rivers has developed and reviews on a regular basis a methodology for tracking the accuracy of the speed and latency information presented here. These procedures are consistent with standard industry practice, utilizing the same software and testing time frames used by participants in the FCC's broadband performance measurement project. Testing is conducted across geographic areas to ensure that measurements are accurate across the network.

 

**Rates listed do not include any promotional or other types of discounts that may be available. Additional plans not listed may be available on an individual case basis depending on the capabilities of the facilities available at an individual customer’s location. Table does not include Internet plan offerings that are not advertised or grandfathered plans that are no longer available to new customers.

Privacy Policies

Redress Options (Questions & Complaints)

How to Submit a Complaint

What Information Should be Submitted

If you wish to register a network management complaint with our Company, you should submit the following information:

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