Mid-Rivers Telephone Cooperative, Inc. (Mid-Rivers), as a mobile Internet service provider, hereby discloses to the public the network management practices, performance characteristics, and terms and conditions of our broadband Internet services as required by the Federal Communications Commission (FCC) “Preserving the Open Internet” rule. To view Mid-Rivers’ Open Internet Policy for fixed broadband services, please visit Open Internet Policy Page.
Mid-Rivers does not currently employ any network management practices that would affect a customer’s Mobile Internet experience or ability to access any specific applications. Our mobile Internet offerings are not currently subject to any usage limits that result in blocked access or restricted speeds. Mid-Rivers does not block or rate-control traffic based on IP address source, IP address destination, protocol or packet content. Mid-Rivers’ mobile Internet customers are allowed to:
Mid-Rivers utilizes reasonable network management practices to help ensure the security of our network for our Mobile Internet customers and other customers that may receive data from the end-users on our network. Examples of the network management activities that are employed by Mid-Rivers include:
Customers may choose to opt out of SPAM filtering services, and also have the option to adjust their individual SPAM filter settings. Customers have access to all filtered content through their emailGUARD Dashboard, which is accessible from the Mid-Rivers homepage and from emailGUARD Digest e-mail messages sent to each customer (unless the customer opts out of receiving these Digest messages). To learn more about our emailGUARD filtering service, customers may visit the emailGUARD page on our website.
Occasionally Mid-Rivers will receive a complaint that a Mid-Rivers Mobile Internet customer has a mobile device that is configured in such a way that other Internet users have noticed SPAM or other harmful network traffic coming from that device, or that the device is being used to access content illegally. Such reports will trigger a notification from Mid-Rivers to the end user customer, and we will work with that customer to resolve the potential security concerns.
Subscribers to Mid-Rivers Mobile Internet service, including subscribers to the Mid-Rivers Multimedia Plan which includes data access, and authorized roamers with authorized equipment configured to work with Mid-Rivers Mobile Internet technology can access Mid-Rivers Mobile Internet service.
Mid-Rivers Mobile Internet is a wireless data service that allows you to connect an authorized Internet-capable wireless device to the Internet. This service is available throughout the Mid-Rivers Wireless cellular home coverage area and operates under the Performance Characteristics described below. When a Mid-Rivers customer is roaming in areas of the U.S. served by our data roaming partner(s) outside of the Mid-Rivers home coverage area, wireless data service is available under the Performance Characteristics of the roaming carrier’s data network.
Mid-Rivers Mobile Internet provides both "4G" and “3G” connection speeds. These are shared data services, so actual speeds will vary depending on signal strength, the customer’s location (distance from a tower/transmitter); mobility (whether the user is in a moving car, walking or sitting); and network traffic (the number of users at a given time). Speeds may also be dependent upon the capabilities of the end-user's specific equipment or device. Structural materials may also affect signal quality and data access and speeds. Where signal strength is not sufficient for 4G or 3G data speeds, customers may receive slower “1X” data speeds.
|Actual Speeds Measured
|Actual Latency Measured
|4G Product (shared service)||29.840 Mbps/11.7 Mbps||109|
|3G Product (shared service)||2.323 Mbps/1.03 Mbps||109|
The Mid-Rivers 4G data network utilizes Long Term Evolution (LTE) technology, and the Mid-Rivers 3G data network utilizes the CDMA2000 EV-DO Rev A standard. Both technologies will support a wide variety of symmetric, delay-sensitive, real-time, and concurrent voice over IP (VoIP) and advanced broadband data applications. The suitability of “1X” data service for real-time applications is limited by the data speeds and latency of the 1XRTT network.
Mid-Rivers does not currently provide specialized services to end users over our mobile broadband connections that would impact the capacity available for, or the performance of, any end-user’s mobile broadband Internet access service.
*Actual speed and latency measurements last updated 06/28/16. Mid-Rivers has developed and reviews on a regular basis a methodology for tracking the accuracy of the speed and latency information presented here. These procedures are consistent with standard industry practice, utilizing the same software and testing time frames used by participants in the FCC’s broadband performance measurement project.
|Regional Choice Plan||Monthly Charge|
|Regional Choice Calling Plan
(Unlimited Talk on Mid-Rivers Tower & 400 Roaming Minutes)
|Additional Devices (Limit 10)||$9.95 Each|
|Nationwide Shared Data|
Data overages $19.95 per GB. Roaming Overages are $.50/min. Smartphones must carry a data package.
Rates listed do not include any promotional or other types of discounts that may be available. Data-only plans are also available.
Mid-Rivers Wireless customers are provided with “bill shock” notifications via email (if the subscriber has registered for an electronic bill or “SmarHub” account) or via text message. These notifications are sent weekly to subscribers that have reached 80% or more of their monthly data, messaging or voice usage allowance(s). Subscribers are allowed to upgrade to a higher plan to avoid overage charges where applicable. Early termination fees may apply for unfulfilled service commitments and/or for customers taking advantage of free or reduced-price equipment offers, as indicated in the customer’s Wireless Service Agreement.
While working with a customer to troubleshoot connection issues or other matters, Mid-Rivers may occasionally collect information on network traffic specific to that particular incident. This information is used only for network troubleshooting purposes, and only information on packet source, destination and port number is collected. Packet payload information (information other than the header information) is not examined in this process. This information is not stored by Mid-Rivers, provided to any third party, or utilized for any other purpose such as marketing.
Mid-Rivers takes seriously and responds to all complaints about its subscribers' use of the Internet. This means complaints by both the Company's subscribers and complaints by other Internet users. The Company believes that its customers should be able to enjoy full use of the Internet without interference by persons who use the Internet in an improper or unlawful manner.
The Company will respond to any complaint from end-users and content or application providers, following the Complaint Response Procedures described below.
How to Submit a Complaint:
1. Form of Complaint
Complaints may be submitted in any form: by e-mail (email@example.com), fax (406-485-2924), or mail to PO Box 280, Circle, MT 59215.
2. What Information Should be Submitted
If you wish to register a network management complaint with our Customer Service department, you should submit the following information, preferably through an e-mail message submitted to firstname.lastname@example.org:
A detailed description of the activities involved
The dates the activities took place, e.g., the date and time that a possible network management concern was observed
If you have any questions regarding this Mobile Open Internet Policy, please call Mid-Rivers at 1-800-452-2288.
For additional information on the terms, conditions, and Online policies applicable to Mid-Rivers Internet customers, please review the
Mid-Rivers Internet Service Agreement and the Mid-Rivers Internet Online Policies that can also be found on this website.
© 2017 Mid-Rivers Communications