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Long Distance FAQ's (Frequently Asked Questions)

Q. Do I have to sign a contract?
A. No contract is required when you sign up for Mid-Rivers Long Distance (MRLD).  Mid-Rivers Long Distance Interstate and International calling plan customers are subject to the terms of the Mid-Rivers Long Distance Services Agreement.

Q. How do I sign up for MRLD?
A. Mid-Rivers Customer Service is open 8 a.m. to 5 p.m. Monday through Friday and can be reached at 1-888-742-6753 or 1-888-PIC-MRLD or e-mail us anytime at customerservices@midrivers.coop. You can also sign up online today!

Q. Can I change to MRLD if I already have another long distance carrier?
A. Yes, you may switch to MRLD at any time.

Q. Are there any costs involved to switch carriers?
A. No, there is no charge to switch to MRLD.

Q. What is the difference between IntraLATA and InterLATA?
A. IntraLATA means calls to/from locations within Eastern Montana. InterLATA/InterState means calls are placed from the Eastern LATA of Montana to the Western LATA of Montana or to other states. Go to LATA Information for more details.

Q. Is 800/888 service available through MRLD?
Yes, residential 800/888 rates are $.20 per minute within the U.S. and $.25 per minute in Canada. There is a $4.45 per month fee, and a one time $5.00 set-up charge. Business 800/888 rates are $.20 per minute within the U.S. and $.25 per minute to Canada. There is a $6.45 per month charge, and a one time $5.00 set-up charge.

Q. What are the direct dial calling rates with MRLD?
A. With MRLD, calls are $.20 per minute Monday through Saturday and $.10 per minute on Sundays and *holidays. There is also a $9.00 Plan which is 1000 minutes per month for only $9.00 for calls placed to Mid-Rivers' exchanges from Mid-Rivers' exchanges (IntraLata only).
*Holidays include New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

Q. As a MRLD customer, do I have to dial any special numbers before I make my calls?

Q. Will there be a monthly fee in addition to my long distance charges?
No, MRLD does not charge any additional fees.

Q. How am I billed?
A. You will receive your long distance and local telephone service on a monthly basis and all on ONE BILL.

Still have questions? E-mail customer service at: customerservices@midrivers.coop

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