Senior woman talking on a landline phone
  • Anonymous Call Rejection

    The calling feature, Anonymous Call Rejection, sends those pesky callers that have blocked their caller id information from being transmitted, to an announcement stating you do not accept calls from anonymous callers and that they should unblock their number and call back.

     

    After subscribing to the service, activate the Anonymous Call Rejection service by simply pressing *77.  Now all of those blocked calls will get your message about unblocking their number. To allow only calls to be received including those with blocked numbers simply turn the premium service off by pressing *87.

  • Call Forwarding

    Call forwarding allows you to choose where your phones will be answered when you are away.  Calls going to your telephone will automatically be forwarded to a telephone number you select.  Whether you’re going across town or out of state, you’ll always receive those important calls. Call forwarding automatically forwards your calls to another location when you plan to be away from your telephone or you do not wish to receive any calls. Note that you, not the originating party, are billed for any toll charges when the forward-to number is outside your local area.

    Mid-Rivers offers three types of call forwarding:

     

    Call forwarding by ring count to fixed number after (X) rings

    With this option, the forward-to number and number of rings before the call is forwarded, are selected by you and permanently programmed by Mid-Rivers. Forwarding is automatic if your phone is not answered after the indicated number of rings.

     

    Fixed call forwarding to a fixed number

    With this option, the forward-to number has been selected by you and permanently programmed into Mid-Rivers' equipment.

    With the phone off hook:

     

    • To activate this feature, dial *72, wait 4 seconds for 2 tones, then hang up. Your phone will now ring at the number you designated.
    • To deactivate this feature, dial *73, wait 4 seconds for a dial tone, then hang up. Your normal service is restored.

     

    Variable call forwarding to any number

    With this feature you select the forward-to number when you activate call forwarding.

    With the phone off hook:

     

    • To activate this feature, dial *72, wait 4 seconds for dial tone, then dial the forward-to number and wait 4 seconds for 2 tones. The called number is stored and call forwarding is activated. If you wish to call the "call forwarded to number," wait another 4 seconds and the call will be placed.
    • To deactivate this feature, dial *73 and wait 4 seconds for 2 tones, then hang up. Normal service is restored.

    For fixed and variable call forwarding, your telephone briefly rings when a call is forwarded. This indicates the forwarding feature is activated and also reminds you to deactivate the forwarding, if desired. With fixed and variable call forwarding you cannot answer your phone until you deactivate the forwarding feature, but you can place calls.

  • callGUARD

    callGUARD is a calling feature that intercepts incoming calls from auto dialers and calls from unknown origins to the customer's telephone line. The service plays an announcement stating that the called party does not accept calls from telemarketers, and the party wishes for their name to be added to the telemarketers' "Do Not Call list." Callers who are not telemarketers, but whose call number information is not provided to Mid-Rivers' telephone switching equipment, are asked to "Dial 1 or Stay on the Line" to complete the call.

     

    Once you subscribe to callGUARD, your phone is protected.  Those pesky numbers that do not pass their caller identification information will receive the message that you do not take calls from telemarketers.

  • Call Return

    Are you tired of people calling you and hanging up before you can answer the phone?  Well with Call Return you have the ability to return a call to the party that called you without knowing their telephone number.  Note: Long distance charges may apply. Call Return is simple to use, press *69 and the last incoming call will be dialed.  To cancel the call simply press *89

  • Call Screening

    Tired of getting calls from a few select telephone numbers?  Call Screening allows you to input a list of 6 phone numbers that you prefer not to receive calls from.  Incoming calls from the selected phone numbers are sent to a recording stating you are not taking calls at this time.  You can even deactivate the service and receive calls from the selected phone numbers if you desire.

     

    After subscribing to the Call Screening service simply activate the screening feature by pressing *60.  To allow calls from the selected phone numbers simply press *60 and then 3.

  • Call Waiting

    Call Waiting allows you to know that someone is calling you while you are in the middle of another phone call. Call Waiting will inform you whenever another caller is trying to contact you. You can answer the incoming call and talk privately with that caller while the original caller is placed temporarily on hold. With Call Waiting all calls can get through, it is like having two lines. You can even alternate between the two callers.

     

    If someone else tries to call you, you hear a call waiting alert tone. Depress and release your phone's hook-switch or flash button to put the original party on hold. You are then connected to the second caller.

     

    To alternate between the calls, depress and release the hook-switch or flash button. Each conversation between you and either of the other callers is kept private from the other party.

     

    • If you wish to end the original conversation when you hear the call waiting tone, simply hang up. Your telephone rings and you can pick it up to be connected to the new caller.
    • If a third party calls while you are using call waiting, he or she will receive a busy signal.
    • To cancel call waiting, remove the handset from the cradle, and dial *70. This deactivates the call waiting feature. Dial your desired party's number. Please note: this procedure cancels call waiting for this call only. Once you hang up, call waiting is automatically restored.
  • Caller ID

    Now there is an easy way for you to know who is calling you! The Caller ID feature provides the name and phone number of an incoming call on your Caller ID display.  You can even see who is calling you while you are on the phone utilizing Call Waiting.

     

    • If someone else tries to call you, their name and phone number will appear on your caller ID device.  Callers who have non-published numbers or have blocked their information will not be displayed.
    • Subscribers to both caller ID and Call Waiting will be able to see who is calling while the are using the phone. To switch to the new incoming call simply use the same steps as you would for Call Waiting.
  • Do Not Disturb

    The Do Not Disturb feature provides you the ability to receive calls only from the people you have supplied a PIN number to.  All other callers receive an announcement stating the party the caller has dialed does not want to be disturbed.  Callers who have the PIN are then able to enter the PIN to complete the call.

     

    After subscribing to the service, activate the Do Not Disturb feature by simply pressing *54.  Now all callers who do not have the PIN Number will receive the Do Not Disturb message.  To turn the feature off simply dial *55.  Changing your PIN is at your fingertips also.  Simply dial *56 to make the change.

  • Special Call Acceptance

    Opposite of Call Screening, Special Call Acceptance allows you to create a list of up to 6 numbers that you do want to accept calls from.  Therefore only your selected 6 phone numbers will be allowed through.

     

    After subscribing to the Special Call Acceptance activate the premium service by pressing *64.  To allow only calls from the selected phone numbers simply press *64 and then 3.

  • Speed Dialing

    Speed dialing, or abbreviated dialing, lets you store 8 or 30 telephone numbers, which is especially convenient for numbers you dial frequently. You place such calls by dialing one or two digits. This includes long distance numbers that are accessible by direct dialing. Speed dialing is available in two forms; one allows you to change the codes from your telephone, and the other requires Mid-Rivers to pre-establish the codes for the numbers you indicate. The 8-number option uses the digits 2 through 9 to store the speed dial numbers. The 30-number option uses the digits 20 through 49 to store the speed dial numbers. Programming your speed dial list is accomplished in the following manner:

     

    With your phone off the hook (so you hear a dial tone):

    If you have 8-number speed dial service...

     

    • Dial *74 and wait 4 seconds for the dial tone.
    • Dial a single digit (between 2 and 9) to assign a code for the phone number you are storing.
    • Dial the phone number that will be assigned to the code selected in Step 2. Wait 4 seconds; when you hear 3 tones, hang up.
    • Repeat steps 1 through 3 for each number you wish to store, using a different code for each phone number. If you decide to replace a number, repeat steps 1 through 3 using the code number you are reassigning.
    • To use speed dialing after numbers are coded in: With the phone off the hook, dial the selected code number and wait 4 seconds* for the call to be placed.

    If you have 30-number speed dial service...

     

    • Dial *75 and wait 4 seconds for the dial tone.
    • Dial a 2-digit number (between 20 and 49) to assign a code for the phone number you are storing.
    • Dial the phone number that will be assigned to the code selected in Step 2. Wait 4 seconds; when you hear 3 tones, hang up.
    • Repeat steps 1 through 3 for each number you wish to store, using a different code for each phone number. If you decide to replace a number, repeat steps 1 through 3 using the code number you are reassigning.
    • To use speed dialing after numbers are coded in: With the phone off the hook, dial the selected code number and wait 4 seconds* for the call to be placed.

    * If you own a touchtone phone, you can avoid the 4-second wait by depressing the # (pound) symbol on your phone.

  • Three-way Calling

    Three-way calling allows you to add a third participant to a call you are having with someone else. If either party hangs up after the three-way call is established, you are still connected to the remaining party.

     

    • To initiate 3-way calling, first establish or receive a call with one party, then press and release the hook-switch (or press the flash button) to put the original party on hold. Listen for 3 tones followed by a steady (normal) dial tone.
    • Dial the number of the third party. When this person answers, you can talk privately. When you are ready to connect all 3 lines, press and release the hook-switch (or press the flash button).
    • When the originating party hangs up, all parties are disconnected and the call is completed.
    • If the third party does not answer or the line is busy, depress and release the hook-switch (or press the flash button) and you will be connected to your original party.
  • Voicemail

    Mid-Rivers voicemail is menu-driven. Listen to the prompts and then press the keys on your phone to select the option you would like. The first time you enter your voicemail, you will need establish a PIN number and record a new greeting. You can also follow the prompts for other mailbox options.

     

    Accessing Voicemail

     

    Dial XXX-0808, where the XXX is your local phone prefix. You will then be prompted to enter your voicemail PIN. You will then be provided with prompts to listen to, save and/or delete messages. After all messages have been played, you will be returned to the main menu, or you can simply hang up to end the call.

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Senior woman talking on a landline phone
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Senior woman talking on a landline phone
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Senior woman talking on a landline phone